Our policy is to protect your rights and guarantee your satisfaction with the services that we provide. It is not affected by your rights under the Consumer Rights Act 2015. Please be sure to look through our policies prior to your visit. To allow us to provide a quality service as efficiently as possible, we ask that you: • Inform our staff of any allergies to chemicals or substances prior to receiving any service. • Please provide our staff with your feedback and or comments on their services throughout the process so our staff can satisfy your requirements straight away. • Inform the staff/nail salon manager immediately if you have any concerns regarding the salon, the staff, or any of our services. GUARANTEED: Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. • Gel polish is guaranteed for 5 days and 7 days for dip powder and enhancements service after your appointment. If you notice chipping or lifting within this time, please call us to schedule a free repair with the original color of service. • You must arrange an appointment to have your nails fixed within 5 days of your initial service. • Repairs after guaranteed time for breakages, tears, and corner breaks will be charged. • Traditional/regular polish services are not guaranteed. • We are not responsible for any infected nails. Our tools and equipment are thoroughly disinfected and will be presented for your inspection. REFUND • No cash, credit, or debit refunds will be given after your service is completed. • As soon as you have walked out of the nail salon doors, you have accepted and are satisfied with the service we have provided to you. • If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coating that have been applied. • We will redo any services at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. • No refund will be given because you have simply changed your mind. APPOINTMENT • Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. Keep in mind that if you should arrive late, we will need to complete the service at the original schedule time and price in consideration of our next guest. If you have to cancel your appointment, we require a 24 hour notice. • Depending on the technician’s schedule and how late you will be, we cannot guarantee that we will be able to service you right away if we are not given any notice. Wait time will be given upon arrival. • Please include additional services (nail design, nail soak off…) when you schedule an appointment. More information provided to us about your service will help us put you with the right technicians and book the proper service time. • We reserve the right to refuse service to anyone. PRICE Price of services and other charges are displayed on the price list and are to be used as starting prices. Pricing can vary so please be sure to ask your technician about the price prior to your service. METHOD OF PAYMENT We accept cash, all major credit card, and apple pay. Gratuities are greatly appreciated. GIFT CARD • Gift cards are nonrefundable or exchangeable at any time. • Gift cards are not redeemable if lost or stolen. SURVEILLANCE For safety purposes, our premises are monitored with Digital Video Surveillance. CHILD SAFETY For safety and insurance liability, children must be supervised by an adult and sit with a parent/guardian while in the nail salon. You are liable for any damage caused by your children in the salon. To respects our clients relaxing, please keep your children from running around or being a disturbance to others. FOR YOUR PROTECTION Keep all personal belongings with you. We are not responsible for anything lost or stolen. We stand by our services and guarantee your satisfaction. Your safety is our utmost concern. The environment is designed to bring comfort and relaxation. We thank you for the opportunity to serve you!